Parent Expectations

• Have your child arrive to class on time or slightly early. It is a disruption to the entire class when you arrive late. This is especially the case in the 2-3 and 4-5 year old classes because interruptions make it necessary for the teacher to have to settle down the students all over again.
• Please do not interrupt a class in session to talk to the teacher. If you need to speak with your child’s teacher, please make arrangements with the front desk.
• Pick your child up promptly after class.
• Please refrain from gossip; focus on your child only.

Tuition

• Tuition is due on the 25th of each month for the following month (i.e., tuition is due on September 25 for October; October 25 for November, etc.).
• A late fee is added for tuition not paid by the first of the month.
• Tuition not paid by the first of the month will automatically be charged to the credit card on file along with a $20 late fee.

Cancellation Policy

We require 30 day’s notice to cancel your child’s enrollment at Step Up. Notice must be given prior to the due date of the next month’s tuition which always occurs on the 25th of every month. If notice is not given by the 25th of the month, your card will be charged for the next month’s payment.

In addition, tuition cannot be placed “on hold” for a period of time. If your child cannot attend classes, you must give notice prior to the 25th of the month. Your child will be dropped from enrollment. Any outstanding balances on costumes, tickets, shoes, or any other fees are due at this time.

Students wishing to re-enroll will have to again complete the registration process and pay the annual registration fee. We cannot guarantee that there will be space for the child to return to the same class.

Make-up Classes

Make-ups for missed classes are available for absences caused by an illness/injury and must be done within 30 days of the absence in the student’s level or below. Make-ups cannot be made at a higher level. Please schedule all make-up classes with the front desk. No payments or credits will be given for missed classes and will not be carried over to the next tuition period. No refunds will be given.

Private Lessons

If you need to cancel a private lesson, you must give 24 hours notice. Failure to do so will result in full billing of missed time.

Class Placement

Placement is determined by age, physical development, and level of previous training. Other determining factors may be:

• Class participation
• Attendance
• Progress
• Ability
• Attitude

Where to get answers

Important information is posted on the bulletin boards located in the front lobby. In addition, our website, www.stepupacademy.com is kept current with all important information. Please check the bulletin boards and the website regularly or stop by the front desk for assistance.